Returns & order help

Please check eligibility before requesting a return. Our current policy excludes beauty products and sale items from change-of-mind returns.

Eligible returns

For eligible items, request a return within 30 days of delivery. Items must be unused, in their original packaging, with tags and proof of purchase. Contact us before sending anything back. If accepted, we will send a return label and instructions. Unapproved returns will not be accepted.

What is excluded?

Personal care and beauty products, sale items, gift cards, perishable goods, custom products, hazardous materials, flammable liquids, and gases are excluded under our current return policy. Contact us if you are unsure whether an item qualifies.

Damaged, defective, or incorrect items

Inspect your order on arrival and contact us immediately if an item is damaged, defective, or incorrect so we can evaluate the issue and help resolve it.

Refunds and exchanges

We will notify you after inspecting an accepted return. Approved refunds are sent to the original payment method within 10 business days; your bank may take additional time. Contact us if more than 15 business days have passed since approval. For an exchange, return an eligible item first and place a new order after the return is accepted.

European Union orders

For orders shipped into the European Union, our policy provides a 14-day cancellation or return period. Items must be unused, with tags, original packaging, and proof of purchase. Contact us for assistance.